Stonehall Granite – Our Privacy Policy (2019)
This privacy policy sets out how Stonehall Granite uses and protects any information that you give us when you use our website. Throughout this policy Stonehall Granite will be referred to as ‘we’, ‘us’ and ‘our’ for simplicity.

Privacy is important to us and we are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page, so you should check this page now and then to ensure you are happy with any changes.

What we collect
It may be necessary for us to collect the following information:

Full name and job title
Place of work
Contact information, including email address and phone number
Demographic information such as postal code, preferences and interests
Other information relevant to customer surveys and/or offers
When do we collect information about you?
The above information may be collected:

When you submit a message to us using our website’s contact form
When you engage with us through social media platforms
When you choose to provide feedback, or complete a survey we
may send you
When you provide us with a business card with your details on
When you enter into a contract with us in order for us to provide
you with a service
When you email or telephone us directly and openly share your information
What do we do with the information we gather?
We require this information to provide you with a better service,
and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have given, providing consent* was granted
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests
We will use your information to process orders and services that we are contractually obliged to
We will use your information to respond to requests for quotations
We will use your information to respond to enquiries or complaints and would keep a record of any notes taken during these communications
We will use your information to process payments and invoices through
our accounting software
Your details may be passed onto a third-party supplier, only for us to deliver a certain service that we are sub-contracting. On these occasions, we will notify you of the third party that is involved and gain explicit consent before doing so.
Consent*
This means we have received clear consent from you to process your personal data for a specific purpose. For example, if you ticked a box confirming you wanted to receive email newsletters. Your consent will be ‘granular’, which means you will be able to give separate consent for separate things (e.g. receiving emails, telephone calls, direct mail).

This lawful consent applies to our data collection through our website’s contact form, our newsletter signup form, and any competitions or surveys we organise.

Contractual
We are contractually obliged to hold your personal data on record if you are a customer. This will allow us to communicate with you via email or telephone, in order to carry out the service you have requested from us.

Similarly, if you have requested a quotation from us to carry out a service, we are contractually required to process your data to deliver on our agreement to provide the quote.

Legal obligation
We may need to collect and process your data, if we are required by law to do so. For example, this can include passing on details of people involved in criminal or fraudulent activity.

Legitimate interests
Your data may be processed under the legitimate interests’ basis, in ways you would reasonably expect from us. This would have minimal privacy impact and would not affect your individual rights or freedom. For example, we may use information about your previous requirements from us to help inform us if you may require similar services from us in the future. We would also use your email and phone number to contact you with marketing messages and informative pieces which we feel would be relevant or beneficial to you. We would only do this if you opted in, and you can opt out of marketing or change you preferences at any time.

Legitimate interests may include information from inbound enquiries, being handed a business card, or interaction on social media.

Security – how we store and protect your information
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your data is stored in accounting software on an SQL Server in which we log your details, purchasing activity and notes from when any communication occurs with you. Our system is password protected with a limited number of log-ins and users.

Our electronic communication systems such as emails and social media channels are password protected with a limited number of administrators.

We monitor our systems regularly and carry out updates and maintenance where required, in order to strengthen the security of our storage and processes.

When we collect your personal data, we will keep it for as long as we feel is necessary for the purpose for which it was collected. This can be up to six years unless you request to opt out of our communications. It also includes our direct marketing activity that is covered by our ‘legitimate interests’ basis.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies using the cookie consent pop-up, which appears when you access our website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.